We want you to be completely satisfied with your purchase from SPOSE CLIP. If you change your mind, we offer a straightforward return policy. Returns are accepted under the following conditions:

• Original Condition: The SPOSE CLIP must be returned in its original packaging, unused and in the same condition as when you received it.
• Return Period: Returns must be initiated within 15 days of the purchase date. This period allows you ample time to decide if the product meets your needs.

Please note that items purchased on sale are not eligible for returns, as these transactions are considered final.

We are confident in the quality and durability of our SPOSE CLIPS. However, if you encounter any issues or believe there is a fault with your product, we are committed to resolving the matter promptly:

• Replacement: If the clip is found to be defective or not functioning as intended, we will replace it with a new one at no additional cost.
• Refund: Alternatively, if a replacement is not desired, we can provide a full refund for the faulty item.

Our goal is to ensure that every customer has a positive experience and receives a product that meets our high standards of quality.

To initiate a return or exchange, please contact our customer service team. We will guide you through the process and provide you with the necessary details to return the item:

• Contact Information: Reach out to us via email at sales@sposeclip.co.nz or through our customer service phone number, available on our website.
• Return Authorization: We will provide you with a return authorization and instructions on how to send back the product.

Our team is here to assist you with any questions or concerns regarding returns, exchanges, or any other aspect of your purchase. We strive to provide responsive and helpful customer service to ensure your complete satisfaction. Please feel free to contact us if you need any further assistance.